Account deletion
Deleting your Hive TCG account
Hive TCG is published by Khufu. This page explains how to have your player account deleted, what disappears with it, and the one thing we are required to keep.
Account deletion
From the game — takes effect immediately
The fastest route, and it needs nobody on our side.
- Open Hive TCG and go to Settings — the cog at the top right of the home screen.
- Scroll to the bottom of the page and tap “Delete my account”.
- Confirm. Everything listed below is erased straight away: there is no waiting period, and no way back.
By email — if you no longer have the app
Write to support@hive-tcg.app, from the address linked to your account or with your player ID. These are handled by hand and answered within 30 days. Note that uninstalling the app does NOT delete the account.
support@hive-tcg.appWhat is erased
Deletion removes your player record and everything attached to it:
- Your profile — player ID, display name, the email address if you linked one, avatar and cosmetics.
- Your card collection, your decks and anything you had crafted.
- Your currencies and the full ledger of their movements.
- Your campaign progress, your league entries and your match history.
- Your friends list and your referral code.
- Your in-app entitlements, your registered notification devices, and the personalised offers computed for you.
What we keep, and for how long
One thing survives. We would rather write it down than promise an erasure we cannot deliver:
- Purchase records. Each payment event the store sends us — its identifier, the product, the date and the receipt as received — is kept for 5 years, because accounting and tax rules require it and because it is what lets us settle a later refund or chargeback. These records are never used to build a profile, and never for marketing.
- Nothing else. Your gameplay data is not archived, not anonymised and re-used, and not held in backups beyond our ordinary rotation.
Data held by our providers
Deleting your account erases what WE hold. A few providers keep their own copy, under their own rules:
- Apple and Google hold the record of your purchases. A refund goes through them, not through us.
- RevenueCat, which validates purchases, holds a subscriber record keyed on your player ID.
- If you had accepted analytics, PostHog holds gameplay events. Crash reports in Sentry carry no identity.
- Google AdMob, which serves the rewarded videos, receives your player ID when one is validated, along with its own advertising identifiers. Ask us at support@hive-tcg.app and we relay an erasure request to them.
Partial deletion
We do not offer deletion of part of your data while keeping the account: deletion is all or nothing. If you want a specific item removed, write to us and we will tell you honestly whether it is possible.