Support
Something wrong? Here is where to reach us.
Two channels, both real, both read by the people who make the game. There is no ticket robot in between.
Support
Community Discord
The main channel, and the one that lands you in #support. Open one thread per request — a bug, lost progress, a card that does not behave — and the answer comes from the team, not from a queue.
Open the DiscordFor anything touching your account, a purchase or a refund, write to support@hive-tcg.app.
support@hive-tcg.appWhat to include
It saves three round trips:
- The details the app prepares for you — Settings → Support: app version, platform, player ID, active hive. Read them, then send them with your message.
- Writing from a computer instead? Your app version and your platform (iOS or Android).
- What you expected, what happened instead, and roughly when.
Purchases and refunds
In-app purchases are processed by Apple or Google, so a refund follows their policy rather than ours. Write to us anyway — restoring what you bought is on our side.
Data and account deletion
You can delete your account from the game, which removes your profile and your progression. For any other request about your data, the privacy policy is the reference.
Read the privacy policy